Last updated: October 23, 2026.
Purpose and permitted use
BPO Scorecard provides a browser-based QA scoring utility and educational material for general business and learning purposes. You may use the calculator to explore scoring models, document authorized evaluations and generate local exports. You are responsible for ensuring that your use complies with your organization's policy, customer or client requirements, applicable law and data-handling rules.
No professional, legal or compliance certification
The tool and articles are provided for general information. They are not legal advice, regulatory approval, an audit opinion, a security certification, or a guarantee that a scorecard or AI system is fit for a particular purpose. The starter criteria and weights are examples, not universal standards. Verify requirements that apply to your program before relying on a score or result.
Scoring responsibility
Results depend on the criteria, weights, score range, N/A decisions, critical-error settings and evidence supplied by the user. Different methods can produce different results. You are responsible for setting valid weights and rules, checking the arithmetic and interpreting the outcome. Keep official policies and approved systems authoritative.
Personal and confidential information
Do not enter information you are not authorized to process. The calculator operates in the browser and saved evaluations use browser storage; anyone with access to your device or browser profile may be able to access local records. Remove confidential details from examples and exports when sharing them.
Availability, updates and limitations
The site is provided on an “as available” basis. Features, formulas, templates, explanations and links may be changed or corrected. Make your own backup of exports and saved data. The site is not responsible for records lost when browser storage is cleared, a browser is reset, or a device becomes unavailable.
External websites and purchases
Links to research sources and checkout providers lead to third-party services. Their availability, products, transactions, terms and data practices are controlled by those providers. Review the checkout and license terms before purchasing or using any resource commercially.
Intellectual property and feedback
The site's original text, design and code are provided by BPO Scorecard unless otherwise indicated. Do not imply that the tool or its templates are endorsed by a third party. Feedback sent to the site may be used to correct or improve the service, without requiring you to include confidential data.
Contact
Questions about these terms can be sent to hsupport.biz1@gmail.com.