Last updated: October 24, 2026.
Scope
This policy explains how the BPO Scorecard website and browser-based calculator handle information. It covers the main tool, local saved evaluations, contact links, third-party links, and advertising technologies that may be used on the site.
Information entered into the calculator
Information typed into the evaluation tool—such as an agent name, evaluator name, interaction ID, scores, QA notes and recipient email—is used by the page to calculate results and create exports. The calculator is designed to perform its scoring in your browser; it does not need to upload the evaluation to a BPO Scorecard application server to calculate a score. Avoid entering sensitive or identifiable customer details unless your use is authorized and appropriate.
Saved evaluations and local storage
When you choose Save Evaluation, the site stores the evaluation in your browser's local storage on that device. The site does not provide a server-side account or cloud backup for those saved records. Another browser or device will not automatically have the same saved data. Clearing browser data, using private browsing, or changing devices may remove or make those records unavailable. Exports are generated locally in the browser.
Contact messages
The contact form opens an email draft addressed to hsupport.biz1@gmail.com. The form does not directly submit message contents to a BPO Scorecard website server. Your email application or email provider will process the draft and any message you send.
Cookies, analytics and advertising
The website may use cookies or similar technologies required for site functionality, security, traffic measurement, or advertising. If Google AdSense or other advertising partners serve ads, those providers may use cookies or similar technologies to deliver, measure, personalize, or limit ads and prevent fraud, subject to their own policies and the settings available to users in their regions.
When ads are served on BPO Scorecard, third-party vendors, including Google, may use cookies to serve ads based on a visitor’s prior visits to this website or other websites.
Google’s use of advertising cookies enables Google and its partners to serve ads to visitors based on their visits to this site and/or other sites on the internet. Other advertising vendors or ad networks may also use cookies or similar technologies when they serve ads, subject to their own policies.
Visitors can opt out of personalized advertising from Google by visiting Google Ads Settings. Visitors can also review available choices for some third-party advertising cookies at AboutAds.info Consumer Choice. For information about how Google uses data on partner sites, see How Google uses data when you use our partners’ sites or apps.
Browser controls can also be used to manage cookies. Disabling certain technologies may affect some third-party features.
External links and checkout
The site links to external resources, including research and checkout services. When you visit those services or make a purchase, the external provider's privacy policy and terms govern the information it collects and processes. BPO Scorecard does not control the privacy or security practices of external websites.
Data retention and security
The calculator does not maintain an online database of saved evaluations. Data kept by the visitor's browser remains under the visitor's control. Contact email retention is handled by the email providers and accounts involved. No website can guarantee that every device, browser, or third-party service is entirely risk-free.
Children and intended use
The tool is intended for general business and educational use, not for children. Users should not enter customer data, employee data, or other personal information unless they have a lawful basis and appropriate authorization to do so.
Policy changes
This policy may be updated when the site's functionality or providers change. The current version and its update date will appear on this page.
Contact
Questions about this policy can be sent to hsupport.biz1@gmail.com.
This page is a plain-language description of the current site's intended behavior, not legal advice. Review it if advertising, analytics, hosting, checkout or data practices change.